Complaints handling
Handling complaints over the phone
One-off payment. You will be asked to sign in or create a free account first.
Course Details
Hours
1 hour towards your annual CPD requirement
CPD development outcome
A
Author
Julian English
First Upload
11/06/2020
Professional interest(s)
Course details
Julian English looks at best advice for handling complaints over the phone.
Aims and objectives
To give the reader better context around why and how customers complain, as well as tips on how to best handle complaints to stop them escalating and satisfy the needs and gripes of the complainant.
Relevant For:
Dentist
Dental therapist
Dental hygienist
Orthodontic therapist
Clinical dental technician
Dental nurse
Dental technician
Orthodontic nurse
Specialist
One-off payment. You will be asked to sign in or create a free account first.
